ITIL 4 Foundation

This module provides a high-level overview of ITIL 4 and the key concepts of service management.

Learn the fundamental principles of service management, including value, value co-creation, and stakeholders.

Understand the four key dimensions that are crucial for effective service management: organizations and people, information and technology, value streams and processes, and partners and suppliers.

This module covers the components of the ITIL SVS and how they work together to create value.

Learn the seven guiding principles that guide all ITIL practices and activities.

Understand the six activities of the Service Value Chain and how they transform demand into value.

This module provides an overview of the key ITIL management practices, such as incident management, service desk, and change enablement.